835 Mission Street
Arne’s is searching for a professional and enthusiastic Parts Person to join our team. In this role, you will sell parts to customers by providing technical expertise and customer service, and ensuring profitable sale of parts and develops long-term customer relationships. If you have 2 or more years’ experience with both customer service and heavy duty trailer parts, and enjoy interacting with others in a professional setting, this could be the role for you!
- Sells parts to customers and builds customer relationships by correctly identifying parts needed, taking orders, creating invoices, billing out freight, and collecting payment.
- Increases sales and decreases obsolete stock by making suggestions, up-selling products and advising customers on product applications
- Sources parts for select customers by phoning suppliers and competitors. Seeks technical information regarding new & current products and orders merchandise within established limits.
- Performs parts counter sales to customers in person as required, including accepting returned goods from customers for credit.
- Participates in annual parts inventories, clean-up and preparation work.
- Hours are Monday to Friday, 8:00 AM to 4:30 PM
Education & Experience:
- 2 years’ experience with heavy-duty truck parts to ensure the ability to identify
- 2 years’ customer service experience
- Prior parts sourcing or purchasing of products an asset
- Customer service focus & ability to build relationships
- Able to up-sell products to customers
- Professional phone manner
- Strong numbers orientation & attention to detail
- Organized, sets priorities, meets deadlines
- Basic computer knowledge (email, Internet, keyboarding) with ability to learn in-house systems
- A team player, shows initiative, and a learner attitude
- Able to lift 50 pounds without assistance
- Mechanical aptitude demonstrated through informal automotive/truck mechanical experience an asset
WHAT WE OFFER:
We offer a great team environment with a comprehensive salary and group benefit package.