Join the Maxim Team

Service Coordinator

September 16, 2021
Location:
Winnipeg, MB
Job Type:
Full Time
Description:

Maxim Truck and Trailer

1860 Brookside Blvd

Winnipeg, MB R3C 2E6

                               

Maxim Truck and Trailer is currently seeking to fill a Weekday Service Coordinator position at the Head Office located in Winnipeg. The successful incumbent will provide front line customer service, including unit intake/return and liaising between shop and the customer during the repair process, in order to ensure long-term customer relationships and profitable work for Maxim.

 

Hours: Monday – Friday, 8:00 AM to 4:30 PM

 

Responsibilities:

  • Processing internal & external customer request. This includes obtaining customer and vehicle information, handling customer complaints, and communications between the customer and the shop.
  • Preforming unit intake process, which includes checking for previous repairs and checking for warranties.
  • Providing updates to customers and maintaining communication with the customer on any changes to quotes or additional work required.
  • Preforms unit pick-ups process by checking credit in advance of customer arriving, preparing invoices and obtaining payment when required.

 

Education & Experience:

  • 1 to 2 years of experience in the heavy duty industry
  • Experience in medium/heavy duty truck (or related) industry (in order to understand repair time length and how to manage work orders) would be an asset but is not required
  • Front line customer service experience
  • Technical product knowledge is preferred

 

Skills:

  • Strong internal and external customer service focus & ability to build relationships
  • A team player that takes initiative and proves a good work ethic
  • Possess strong listening, problem solving and decision making skills
  • Basic computer experience: MS Word, Internet, email, keyboarding, data entry
  • Organized, sets and meets priorities
  • Strong attention to detail
  • Ability to work with interruptions

 

Why choose Maxim?

  • Support of a multi-divisional, national company in business for over 35 years
  • Sales training, product knowledge clinics, and on-the-job coaching
  • Competitive base salary, commission package, and group benefits
  • Choice of car allowance or mileage, plus cell phone and business expense program
  • A wide range of quality products and services to offer your potential customer base
  • The right blend of independence, flexibility, and guidelines to help reach your earning potential

 

More about us:

We provide quality transportation equipment, parts, and service to our customers.  Headquartered in Winnipeg, Manitoba, we are a full service truck and trailer equipment dealer with 17 locations from Vancouver to Montreal.  We are proud to be a Canadian company with over 500 employees.

 

Why not be a part of the Maxim team? Apply today!