Warranty Administrator

Warranty Administrator

Maxim Truck and Trailer

1860 Brookside Blvd

Winnipeg, MB R3C 2E6

Do you enjoy office administration work and pay attention to detail? We are looking for a full time Warranty Administrator in our head office branch. In this role, you will prepare, submit and monitor warranty claims to various suppliers to ensure a high level of customer satisfaction while maximizing company profits and maintaining vendor and inter-divisional relationships. You will also review and close repair orders to ensure complete, accurate and timely invoices.

Responsibilities

• Reviews warranty repair orders to ensure complete and accurate information.
• Gathers or clarifies information as required from necessary parties.
• Closes warranty repair orders by creating invoices based on information collected.
• Submits warranty claims. Files and retains warranty service records.  Reviews any discrepancies from what the vendor pays to our original request or a claim rejection.  Investigates the variances and determines if further information or documentation will increase our claim reimbursement.  Resubmits claim if it makes business sense.
• For warranty claims that turn into policy claims, downloads ‘goodwill’ form, submits online or via fax, and monitors for possible payment response.
• Provides information regarding warranty parameters for front counter upon request.
• Ensures Service Coordinators are advised when warranty work impacts customer service or payment.
• Responds to customer questions or concerns about warranty.
• Completes repair orders and invoices within the given time frame to avoid losses due to filing too late.

Qualifications

• 3+ years working in heavy-duty truck or trailer or related industry
• Invoicing experience with knowledge of debits/credits
• Knowledge of standard repair times and how to manage repair orders preferred
• General understanding of warranty guidelines and approval process an asset
• Knowledge of International (Navistar) warranty an asset
• A team player with strong commitment to the customer
• Ability to communicate effectively with all levels of people
• Organized, sets priorities, meets deadlines
• Excellent fact finding and analytical skills
• Aptitude for numbers, shows attention to detail, accuracy
• Proficient with MS Word/Excel, email, internet, keyboarding, data entry
• Exposure to a centralized computer billing system; Karmak knowledge preferred

What We offer:

• Competitive hourly wage
• Group benefits including health (drug card), dental, & vision
• Educational assistance plan
• Referral bonuses
• Opportunities for advancement
• Free parking
• Support of a national company

Hours: Monday to Friday, 8:30AM – 5:00PM

More about us: 

We provide quality transportation equipment, parts, and service to our customers. Headquartered in Winnipeg, Manitoba, we are a full-service truck and trailer equipment dealer with 17 locations from Vancouver to Montreal. We are proud to be a Canadian company with 500 employees.

Why not be a part of the Maxim team? Apply today!