Technology & Operations Analyst

Technology & Operations Analyst

DLH Group

1860 Brookside Blvd.
Centreport (Winnipeg), MB R4B 0A7

Are you a “tech savvy” individual who is excited by the opportunity to use data and technology to improve operations & make things better via streamlining processes and reducing redundancies? Are you a strong user of analytic tools, such as Excel and BI? Do you thrive by being highly organized and detail oriented while participating in a team while engaging with staff at all levels of the organization? If so, this might be the role your you!

Hours: Hours are Monday to Friday, 8:00 AM to 5:00 PM with a 1 hour lunch

Position Summary

This role is responsible for supporting IT & business processes, facilitating the transition from a legacy reporting system, managing internal tools (SharePoint, KnowBe4, etc.), assisting with compliance and documentation, and learning the day-to-day operations of the IT department for understanding requirements.

Responsibilities:

·        Reporting & Data Support

• Facilitate conversion of legacy reports into standardized formats on modern platforms
• Support internal users in understanding and accessing reports
• Tracking document report usage: who uses it, what data is included, and why
• Build and maintain Power BI dashboards and Excel-based reports

·      Tool and Platform Administration

·        Assist in administering tools for various tools including:

o   KnowBe4 (cybersecurity awareness) – Including assigning content, administering campaigns

o   HiComply (compliance documentation) – Administering policies, ensuring audit readiness, ensuring accurate dissemination of policies and procedures

o   Avanan (email security) – Generating reports

o   SharePoint (document and knowledge management) – creating and managing SharePoint for intranets, managing administrative access

·        Provide basic user support and training for self-service tools

·      Project & Administrative Support

• Supports cross-functional projects with administrative and reporting tasks, following up on deadlines, and related tasks as requested
• Helps with the planning of meetings and agendas, distributes materials, and follows up on action items as required
• Maintain internal IT documentation and knowledge base; creates, routinely reviews, updates, tracks, and organizes documentation.

·        Contract Administration, Implementation and Support

• Support tracking of IT contracts, renewals, and vendor details
• Leading renewal process and ensuring all deadlines are met and the correct stakeholders are involved.
• Provide contract summaries and ensure contract execution
• Maintain organized documentation for internal tools and vendor relationships
• Prepare and disseminate information to appropriate employees regarding contract status; includes escalation criteria and maintaining accurate vendor contact information
• Track and report on document completion status
• Assist with compliance tasks and internal audits using HiComply software.

·        Other duties as assigned

·        Supporting Help Desk operations as needed, such as vacation coverage

What you need to succeed in this role:

Qualifications

·        A combination of the following education and experience will be considered:

o   Post-secondary diploma/degree in business, administration or communications

o   2 years in a project management or coordination role

o   2 years in an IT or Business support role

o   Experience with or knowledge of Power BI or other reporting tools

·        Certification in IT, data analytics, or business systems is an asset.

·        Experience with ERP or business systems is an asset

·        Experience coaching individuals on technology use an asset

·        Experience with tools like SharePoint, Microsoft 365, or other business systems is preferred.

·        Ability to manage multiple assignments while adhering to strict deadlines

·        Strong skills in Microsoft Excel (formulas, basic data visualization)

·        Excellent attention to detail and organization

·        Ability to review and reconcile contracts

·        Ability to proofread a wide array of material

·        Ability to work under pressure without sacrificing quality

·        Ability to communicate and build effective relationships at all organizational levels

·        Flexible and adaptable to changing priorities

·        Effective problem-solver; ability to identify issues and develop alternative solutions

·        Self-starter with a desire to learn and grow in the IT field

Other:

• Occasional travel will be required.
• Must have a valid driver’s license and passport

Why choose Maxim?

• A competitive hourly wage
• Group benefits including health (drug card), dental & vision
• RRSP plan with company match
• Educational assistance plan
• Employee referral $$ bonuses
• Opportunities for advancement

More about us:

The DLH Group acts as the umbrella organization for five distinct, but complimentary Canadian businesses: Maxim Truck & Trailer, Tereck Diesel, Summit Trailer, Arne’s Welding & Trout River Industries. The focus of DLH Group is on the manufacture, sale, and after sales service of heavy duty transport trucks and trailers nation-wide.

Why not join the team? Apply today!