Service Writer

Service Writer

Maxim Truck & Trailer Winnipeg Trailers

580 Oak Point Highway
Winnipeg MB
R4B 0A7

Do you excel in customer service and problem solving? Do you have experience in the customer service industry or the heavy-duty industry? Are you numbers-oriented with experience in invoicing? If so, this could be the position for you!

Hours:

Monday to Friday, 7:00 AM to 3:30 PM; must be available for emergency calls after hours

Main Responsibilities:

• Processes internal and external customer and books work into the shop
• Performs unit intake process upon its arrival at Maxim; confirms unit history & information received.
• Conducts interviews for complaints & determines if the warranty applies.
• Completes initial work order documentation, and upsells applicable services.
• Provides updates to customers
• Performs unit pick-up process & explains work completed to customer
• Carries a company cell phone and is on call after hours to handle emergency customer calls
• Gathers information and reviews repair orders to ensure complete, legible and accurate information.
• Closes work closes invoices for internal and external customers; informs the service manager attention if service or parts should be written off.
• Provides estimates for customer requests and standard work on P&D new vehicles and for customers purchasing a batch of vehicles.
• Other duties as assigned

What you need to succeed in this role:

• 3+ years of experience in the medium/heavy duty truck (or related) industry in order to understand repair time length and how to manage work orders
• Front line customer service experience
• Invoicing experience with knowledge of debits/credits
• Technical product knowledge is preferred
• Knowledge of International (Navistar) warranty an asset
• A team player with a strong commitment to the customer
• Ability to build long-term relationships with customers and vendors
• Possess strong listening, problem solving and decision making skills
• Excellent fact-finding and analytical skills; Organized, sets and meets priorities
• Strong aptitude for numbers, shows attention to detail
• Proficient with Microsoft Excel, Word & Outlook
• Exposure to a central billing system; knowledge of Karmak preferred
• Flexibility to adapt to changing demands

Why choose Maxim?

• A competitive hourly wage
• Group benefits including health (drug card), dental & vision
• RRSP plan with company match
• Educational assistance plan
• Employee referral $$ bonuses
• Opportunities for advancement

More about us:

We provide quality transportation equipment, parts, and service to our customers.  Headquartered in Winnipeg, Manitoba, we are a full service truck and trailer equipment dealer with 17 locations from Vancouver to Montreal.  We are proud to be a Canadian company with approximately 500 employees in business for over 40 years.

Why not join the Maxim team?