Join the Maxim Team

Service Coordinator

May 21, 2022
Location:
Thunder Bay, ON
Job Type:
Full Time
Description:

SERVICE COORDINATOR

 

Maxim Truck and Trailer

125 Conservation Road
Thunder Bay, ON P7B 6T8

                               

Maxim Truck and Trailer is currently seeking to fill a Service Coordinator position at our Thunder Bay location. The Service Coordinator provides front line customer service, including unit intake/return and liaising between shop and the customer during the repair process in order to ensure long-term customer relationships and profitable work for Maxim.

 

Responsibilities:

  • Process internal & external customer requests. This includes obtaining customer and vehicle information, handling customer complaints, and communications between the customer and the shop.
  • Preforming unit intake process, which includes checking for previous repairs and checking for warranties.
  • Providing updates to customers and maintaining communication with the customer on any changes to quotes or additional work required.
  • Performing new unit check in process. Ensures damages are recorded and signed off by the driver and necessary case files are started to obtain authorization on repairs.

 

Education & Experience:

  • 1 to 2 years of experience in the automotive industry
  • Experience in medium/heavy duty truck (or related) industry (in order to understand repair time length and how to manage work orders) would be an asset but is not required
  • Front line customer service experience
  • Technical product knowledge is preferred

 

Skills:

  • Strong internal and external customer service focus & ability to build relationships
  • A team player that takes initiative and proves a good work ethic
  • Possess strong listening, problem solving and decision making skills
  • Basic computer experience: MS Word, Internet, email, keyboarding, data entry
  • Organized, sets and meets priorities
  • Strong attention to detail
  • Ability to work with interruptions

 

Hours

  • Monday to Friday, 8:00AM to 5:00PM

 

Why choose Maxim?

  • A competitive hourly wage
  • Group benefits including health (drug card), dental & vision
  • RRSP plan with company match
  • Educational assistance plan
  • Apprenticeship training supported
  • Employee referral $$ bonuses
  • Opportunities for advancement
  • Strong team environment
  • Support of a national company

 

More about us:

We provide quality transportation equipment, parts, and service to our customers.  Headquartered in Winnipeg, Manitoba, we are a full service truck and trailer equipment dealer with 17 locations from Vancouver to Montreal.  We are proud to be a Canadian company with over 500 employees.

 

Why not be a part of the Maxim team? Apply today!