Service Writer

Service Writer

Maxim Truck and Trailer

475 Henderson Dr.

Regina, SK S4P 3C2

Are you someone who enjoys being the key connection between customers and the shop? Do you take pride in keeping things organized, communicating updates, and ensuring every customer leaves with a positive impression?

If so, we want to hear from you!

We are looking for a customer-focused Service Coordinator who thrives on building relationships, solving problems, and delivering an exceptional customer experience. In this role, you'll be the first point of contact for our customers, helping to create a seamless service experience from unit intake to pick-up. Your ability to build trust, communicate effectively, and keep repairs moving smoothly will play a vital role in creating loyal customers and driving the success of our business.

Responsibilities:

• Ensure an outstanding customer experience by processing internal and external customer requests and scheduling work into the shop.
• Welcome customers and perform the unit intake process upon arrival.
• Conduct detailed interviews to fully understand customer concerns and service requirements.
• Act as the primary liaison between customers and the shop, keeping customers informed throughout the repair process.
• Coordinate and complete the unit pick-up process, ensuring customer satisfaction at delivery.
• Review and close retail work orders accurately and efficiently.
• Prepare estimates for customer requests, pre-delivery and dealer-installed work on new vehicles, and fleet or tender vehicle purchases.

Ideal Qualifications:

• 1 to 2 years of experience in the medium/heavy-duty truck industry. Equivalent experience within the automotive or related industries will also be considered.
• Proven front-line customer service experience with a passion for helping people.
• Technical product knowledge is considered a strong asset.
• Ability to build and maintain positive, long-term relationships with customers and vendors.
• A proactive team player who takes initiative and embraces continuous learning.
• Strong listening skills with the ability to solve problems and make sound decisions.
• Exceptional attention to detail with strong fact-finding, analytical, and numerical abilities.
• Comfortable using MS Word, email, internet applications, keyboarding, and data entry software.
• Highly organized with the ability to manage multiple priorities and deadlines.
• Thrives in a fast-paced environment and can effectively handle frequent interruptions.
• Flexible and adaptable to changing customer and business needs.

Why choose Maxim?

• A competitive hourly wage
• Group benefits including health (drug card), dental & vision
• RRSP plan with company match
• Educational assistance plan
• Employee referral $$ bonuses
• Opportunities for advancement
• Strong team environment
• Support of a national company

More about us:

We provide quality transportation equipment, parts, and service to our customers.  Headquartered in Winnipeg, Manitoba, we are a full service truck and trailer equipment dealer with 16 locations from Vancouver to Montreal.  We are proud to be a Canadian company with approximately 450 employees in business for 40 years.

Why not be a part of the Maxim team?  Apply Today!