Join the Maxim Team

Service Writer

June 16, 2022
Brandon, MB
Job Type:
Full Time

Service Writer

Maxim Truck & Trailer

225 Middleton Ave
Brandon, MB R7C 1A8

Do you excel in customer service and problem solving? Do you have experience in service positions in the heavy-duty or related industry? Are you numbers-oriented with experience in invoicing? If so, this could be the position for you!

Main Responsibilities:

  • You will provide front line, high quality customer, vehicle/trailer intake, liaising between shop and the customer during the work process.
  • Ensure procedures are followed when during vehicle returns
  • Review and close repair orders accurately & efficiently

What you need to succeed in this role:

  • 3 to 5 years of technical experience in the heavy-duty truck & trailer (or related) industry to ensure a high degree of technical and product knowledge, including repair times and managing work orders
  • 2+ years invoicing experience with knowledge of debits/credits
  • Prior front-line customer service experience
  • Knowledge of International (Navistar) warranty an asset
  • Team player with a strong commitment to the customer
  • Effective communication skills with varying levels of people
  • Strong problem solving and decision making skills
  • Organized, sets and manages priorities
  • Numbers oriented and shows attention to detail
  • Excellent fact finding and analytical skills
  • Basic computer experience with MS Word and Outlook
  • Exposure to a centralized billing system; Karmak knowledge preferred
  • Technical confidence

Why choose Maxim?

  • A competitive hourly wage
  • Group benefits including health (drug card), dental & vision
  • RRSP plan with company match
  • Educational assistance plan
  • Employee referral $$ bonuses
  • Opportunities for advancement
  • Strong team environment
  • Support of a national company

More about us:

Contrary to popular belief, we are not a transportation company! We provide quality transportation equipment, parts, and service to our customers. Headquartered in Winnipeg, Manitoba, we are a full service truck and trailer equipment dealer with 18 locations from Vancouver to Montreal. We are proud to be a Canadian company with over 550 employees in business for over 30 years.

Why not join the Maxim team?