Join the Maxim Team

Senior Warranty Administrator

August 17, 2018
Maxim Truck & Trailer
Winnipeg, MB
Job Type:
Full Time


Requisition # 18097

Maxim Truck & Trailer
1860 Brookside Boulevard
Winnipeg, MB R3C 2E6

Are you a detail-oriented individual who enjoys fact-finding and using your analytical skills to meet deadlines? This position will require you to prepare, submit and monitor warranty claims for a variety of vendors including Navistar, Cummins, and CAT. You will ensure a high level of customer satisfaction while maximizing profits to the company and maintaining vendor and inter-divisional relationships. If you have a strong desire to be successful by assisting vendors with their claims, this role could be a great fit for you!

Your main responsibilities:

  • Review and overlook all warranty repair orders for administrators across Maxim branches
  • Reviews any discrepancies, investigates the variances and prints backup information for review by the warranty
  • Closes warranty repair orders by creating invoices based on information collected. Adds warranty statement, standard repair times, and appropriate coding to the repair order
  • Reviews warranty repair orders to ensure complete and accurate information. Gathers or clarifies information as required from the shop supervisor, front counter, or parts department
  • Provides information regarding warranty parameters for Service Coordinators at their request. Ensures Service Coordinators are advised when warranty work impacts customer service or payment
  • For warranty claims that turn into policy claims, download “goodwill” form, submit online or via fax, and monitors possible payment response

What you need to be successful in this role:

  • Minimum 3 years of administrative office experience
  • Basic accounting knowledge (credits/debits)
  • Heavy-duty truck and trailer (or related) industry experience an asset
  • Knowledge of warranty claims an asset
  • Intermediate level data entry and MS Excel (i.e. creating/editing spreadsheets, using formulas, sorting, subtotals, etc.)
  • Exposure to a centralized computer billing system; Karmak knowledge preferred

Why choose Maxim?

  • Support of a multi-divisional, national company in business for over 30 years
  • Sales training, product knowledge clinics, and on-the-job coaching
  • Competitive base salary, commission package, and group benefits
  • Choice of car allowance or mileage, plus cell phone and business expense program
  • A wide range of quality products and services to offer your potential customer base.
  • The right blend of independence, flexibility, and guidelines to help reach your earning potential

More about us:

Contrary to popular belief, we are not a transportation company.  We provide quality transportation equipment, parts, and service to our customers.  Headquartered in Winnipeg, Manitoba, we are a full service truck and trailer equipment dealer with 15 locations from Vancouver to Montreal.  We are proud to be a Canadian company with over 500 employees.


Why not be a part of the Maxim team?  Apply Today!