Experience the Diamond Edge Difference
In our ongoing effort to drive uptime and unmatched service for our customers, International Truck, IC Bus and our dealer network worked together to introduce Diamond Edge Certification. When servicing a vehicle at an International Truck or IC Bus Diamond Edge Certified Dealership, customers experience faster service, immediate parts availability and a higher level of servicing expertise.
Customer Benefits
Faster Turnaround
Accelerated Service Lane
Dedicated lanes ensure International customers receive vehicle evaluation by a technician and are informed of required repair, required parts and availability, and estimated repair time within two hours of vehicle’s arrival.
All Makes Parts Inventory
Parts Availability
As part of the Dealer Inventory Alliance (DIA) certified dealers ensure common parts are readily available in inventory.
Express Diagnostics
Accelerator Write-Up
The first-of-its-kind mobile application that expedites customers’ service visits by streamlining the write-up and diagnostic process
Knowledgeable Technicians
Trained Workforce
Technicians, service advisors and service management have all met or exceed training requirements, and undergo continuous training to stay current with changing technology and service procedures
Certification Process
To attain Diamond Edge Certification, dealers must meet rigorous parts and service guidelines, including how long it takes for a customer to get their truck diagnosed, repaired, and back on the road. Certifi cation is awarded once a dealership achieves a minimum of 4 out of 5 diamonds.
Each diamond represents the dealer's commitment to:
Continuous Improvement
Certified dealers are expected to develop long-term action plans that result in better service and reduced dwell time for you.
Unparalleled Expertise
Extensive training completed on a routine basis ensures customers receive the highest level of service from our technicians.
Technology Adoption
The first-of-its-kind mobile application that expedites customers’ service visits by streamlining the write-up and diagnostic process
Maximize Uptime
We measure our dealerships against strict benchmarks in order to minimize vehicle downtime. When a dealer acquires this diamond, it signifies they have achieved an average dwell time of less than 5 days for ALL vehicles serviced at this location.
Repair Velocity
To be considered an elite International service department it takes serious commitment. That’s why we measure how many warranty repairs are completed in 1 day or less. Faster repairs done right the fi rst time earn our dealers a diamond and our customers more uptime.
Our goal is to maximize customers’ uptime and provide a best-in-class customer experience so your confidence never wavers.
