Join the Maxim Team

Service Writer

October 15, 2018
Department:
Summit Trailer
Location:
Edmonton, AB
Job Type:
Full Time
Description:

SERVICE WRITER

Requisition # 18091

Summit Trailer – Edmonton

21010 108 Avenue NW

Edmonton, AB T5S 1X4

This is a rare opportunity for a unique, rewarding position that comes with a lucrative shift premium!

The successful candidate will provide front line customer service, including unit intake/return and liaising between shop and the customer during the repair process, in order to ensure long-term customer relationships and profitable work for Summit Trailer.

Responsibilities:

  • Intake internal and external customer requests, which includes collecting customer and vehicle information, recording customer complaints, and communicating with customers on repair schedules, cost estimates, etc.
  • Communicating with parts department on parts required for approved repairs
  • Prepare, submit and monitor warranty claims to various suppliers.
  • Review warranty repair orders to ensure complete and accurate information.
  • Submit warranty claims, review for discrepancies and investigate variances.
  • Create repair order invoices.
  • Administrative duties

Education & Experience:

  • Experience in trailer/truck (or related) industry (in order to understand repair time length and how to manage work orders) would be an asset but is not required
  • Front line customer service experience
  • Technical product knowledge is preferred

Skills:

  • Strong internal and external customer service focus & ability to build relationships
  • A team player that takes initiative and proves a good work ethic
  • Possess strong listening, problem solving and decision making skills
  • Basic computer experience: MS Word, Internet, email, keyboarding, data entry
  • Organized, sets and meets priorities
  • Strong attention to detail
  • Ability to work with interruptions

Why choose Summit Trailer?

  • A competitive wage
  • Great working atmosphere!
  • Group benefits including health, dental & vision
  • Opportunities for advancement
  • Strong team environment and family atmosphere
  • Free Parking
  • Paid vacation

Hours:

Monday to Thursday 3:30PM-2:00AM, including a rotational Saturday shift (typically not more than once per month)

More about us:

We provide quality transportation equipment, parts and service to our customers.  Headquartered in Edmonton, Alberta, we are a full service truck trailer equipment dealer with 4 locations in Edmonton, Penticton and Prince George.  We are proud to be a Canadian company with over 75 employees in the business for over 13 years.

Come join our team!

Apply Today at: http://www.maximinc.com/jobs